Refund & Cancellation Policy

No payment is taken through this website, so there is nothing to refund for a new enquiry. You may cancel an unconfirmed enquiry at any time, free of charge, by emailing us with your reference.

If a service is later agreed, its written quote or contract must set out the cancellation and refund rules before you agree or pay. Those written rules apply to that service.

For an earlier transaction, email info@botanikanya.com with your reference and the reason for your request. Do not send full card numbers or health information. Your rights under the original terms and applicable law are preserved.

Cancellation of earlier recurring billing is not automatic. Please email us with your reference so we can review the account.

These are assessed under applicable law and the original terms. Approved refunds are returned through the original payment method where possible; processing time depends on the payment provider and bank.

No new physical goods are sold, so there is no delivery, shipping or returns process for new purchases.